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 Standard Shipping Time: For in-stock items, we offer a prompt shipping time of 2-4 business days. 

Pre-Order Products: Please note that pre-order products have an estimated shipping time of 30-45 days. This is an average estimate and can vary depending on various factors such as manufacturing and shipping delays. We appreciate your patience and understanding in such cases.

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Refund Policy:

 

• Your satisfaction is our priority. We have outlined our refund policy below to ensure transparency and ease for our customers:

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• Eligibility for Refunds: Refund requests are accepted for products that are damaged upon arrival, significantly different from the product description, or in case of incorrect items being shipped

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• Non-Refundable Items: Items that are customized, used, or damaged by the customer will not be eligible for refunds.

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• Pre-Order Cancellation: Cancelling a pre-order will incur a 60% cancellation fee. This fee is to cover the costs associated with the special order and production process.

 

• Requesting a Refund: To request a refund, please contact our customer service team within 7 days of receiving your product. Provide your order number, a detailed description of the issue, and any relevant photos. Our team will review your request and get back to you within 3-5 business days.

 

• Refund Process: Once your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that the timing may vary depending on your bank or credit card company.

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Important Notes:

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• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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• Late or Missing Refunds: If you haven’t received a refund within the specified timeframe, please first check your bank account again, then contact your credit card company or bank. If you’ve done this and still have not received your refund, please contact us at [Help@otakuindiastore.com].

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Contact Us:

If you have any questions about our shipping or refund policies, please don't hesitate to contact us at [insert contact information]. We are here to help and ensure you have the best shopping experience at Otaku India Store.

Thank you for choosing Otaku India Store!