Shipping Policy
Shipping Policy
Standard Shipping Time:
For items in stock, we aim to dispatch within 2-4 business days. Our efficient handling process ensures prompt delivery.
Processing Products:
Processing items are subject to an estimated shipping time of 30-45 days. This timeframe is an estimate and may vary based on factors such as manufacturing schedules and logistics delays. Please note that this is only an approximation; the actual shipping date may extend until the product is fully ready for shipment. Each product listing includes specific shipping estimates in its description, and we appreciate your patience and understanding in cases where additional time is required.
Refund Policy
Your satisfaction is our priority. Below is our comprehensive refund policy, designed to make the process clear and efficient.
Eligibility for Refunds
Refund requests may be approved in the following cases:
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The item received is damaged or defective upon arrival.
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The item received is significantly different from the product description.
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An incorrect item was shipped.
Please note that only products meeting these criteria will be eligible for refunds.
Non-Refundable Items
The following items are not eligible for refunds:
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Customized or personalized items
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Items that have been used, altered, or damaged by the customer
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Clearance or final sale items
Order Cancellation
Cancelling a order will incur a 60% cancellation fee to cover special order processing and production costs. We encourage careful consideration before placing a order.
Requesting a Refund
To initiate a refund request, please contact our Customer Service within 7 days of receiving your product. Include:
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Order number
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A detailed description of the issue
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Relevant photos if the item is damaged or defective
Our team will review your request and respond within 3-5 business days.
Refund Process
Once approved, refunds are processed within 7-10 business days, applied to the original payment method. Timing may vary depending on your bank or credit card provider.
Additional Information
Shipping Costs:
Shipping fees are non-refundable. If a return is necessary, the return shipping cost will be deducted from your refund amount.
Late or Missing Refunds:
If you haven’t received your refund within the specified timeframe:
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Verify your bank account.
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Contact your credit card company or bank, as processing times may vary.
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If you still have not received your refund, contact us at [Help@otakuindiastore.xyz].
Contact Us
For any questions or further assistance with our shipping or refund policies, feel free to reach out at [insert contact information]. We are committed to ensuring a seamless and enjoyable experience at Otaku India Store.